Hello and welcome to Epic Leopard's frequently asked questions.
When will I get my order and what will it look like when I get it?
We aim to ship the majority of your order on the day it is received if your order is placed Monday through Friday before 3pm MST.
All orders are sent in discreet plain padded mailing envelopes or boxes with your name and address label affixed to the front. Our company name does not appear in full on the outside of packages sent by mail. The return address shows “BA Inc” or "Epic" as the sender. If you select FedEx for expedited delivery, the return address will show as "BA Inc" in small letters on the label, as FedEx requires the full company name. No one will know what is in your package. Your credit card statement will show the charge from "Body Aware."
How do I calculate the shipping rate for my order?
Shipping charges are determined at checkout by the shipping method selected, the weight of the goods, and the destination relative to our warehouse in Arizona. Rates for the products in your cart can be seen at any point by going to checkout. We currently have a low shipping option for USA delivery addresses of $2.95 for first class mail, depending on weight of the goods. If you need your items faster (and who doesn't!), we offer priority mail service, as well as FedEx overnight and 2 day delivery options.
Can you ship to a P.O. Box?
If paying by credit card, we can ship to a PO Box as long as you input the correct billing address and CVV (security code on back) for the credit card used. If paying by PayPal, the PO Box must be one of your confirmed PayPal addresses. If paying by check or money order, we can ship to a PO Box.
How can I track my order?
You will receive an email from us confirming shipping and providing you with any available tracking information, depending on which shipping service you have selected. Sometimes these automated emails are considered spam, so please check your spam or junk mail box if you do not receive an email. Tracking information from USPS.com or FedEx.com may not be available for the first 24 to 48 hours after you receive your shipping confirmation email.
Please note that regular airmail service from the USA to overseas destinations is generally not trackable beyond the USA. You will need to select Priority or Express airmail to access full tracking information to overseas destinations.
How do I know what size to order?
As all manufacturers have different sizing standards, you may not be the same size in our products as you are in another company's.
Our styles tend to follow European standards, where items are designed to be low-waisted and figure-hugging. We find that many Americans are more comfortable with a looser fit, and so you may prefer to order a size up.
How do I find specific products quickly?
Simply enter the item code or name in the search box in the top right corner of the site. You can also search for specific terms like “dildo” or “latex”.
Do you accept PayPal?
Yes, we accept payments by PayPal. You will see this as an option towards the end of checkout.
I made a mistake, can I change or cancel my order?
If you order an item by mistake or wish to change your order, our Customer Service team can verify whether your order may be cancelled or modified. Please telephone us at (480) 661-0708 as soon as possible during office hours, Monday to Friday, 8.00am to 4.30pm MST. Please note that we are unable to guarantee cancellation of your order by email or our Message service, as your message may not be seen in time. If it is too late for us to cancel your order, you may be able to return your order in accordance with our Returns Policy below. Once we have received the goods back, we will process a refund for you.
What is your returns/exchange policy?
We regret we cannot accept returns of any sex toys or latex items.
Regarding underwear, for hygiene reasons, it cannot be resold once it has been tried on; as such, stores will not usually accept returns of undergarments. However, we do not want customers to end up with something that does not fit, so we are prepared to process an exchange for a different size. Please send the items in question back within 14 days of receipt with a note verifying which size you would like in exchange. If the size is unavailable, you will be given store credit.
Please ship back to us at:
Epic Leopard., 16443 N 91st St #104, Scottsdale, AZ 85260, USA
You will need to pay the return postage, but we will pay for the new items to be mailed back to you. If sending a large value package, we recommend sending insured mail. If sending from outside the USA, please be sure to write "returned clothing" on any customs forms.
If you feel you have received a faulty item, please leave a message on the site message system by clicking "Leave a Message" on the bottom right corner of any page, or email us at firstname.lastname@example.org
Do you accept international orders?
We ship to most countries from our USA warehouse. We are able to provide prices in local currency for some countries, but please be aware that these are based on the current exchange rate, so some small fluctuations in your actual billing price are possible.
When checking out, the available shipping options and associated costs will be shown to you. Shipping times vary considerably from country to country, depending on the local delivery service and delays that may occur in customs. Typically, most packages sent by regular airmail are received within 2-5 weeks.
Please note that regular airmail from the USA mail service does not provide a tracking capability. If this is important to you, Priority Mail is trackable services. We recommend these services if delivery is not secure in your country, as we are not responsible for lost packages shipped by regular airmail.
Larger orders shipped outside of the USA will probably be subject to import duties and VAT plus carrier handling fees once your order enters your country. There is no process available for us to prepay these taxes and duties, so we ship with them NOT prepaid. Accordingly, any such charges are the responsibility of the customer, and will usually have to be paid before the mail service will release the package. In countries with high VAT rates, these extra costs are significant, so please consider the likely extra costs before placing an order. In many countries, the mail service will leave a postcard at your address with instructions on how to pay any relevant taxes and claim the package. Please contact your local mail or customs office for additional information.
International Customers are still responsible for Shipping Charges if an order is refused.
Please be aware that when customs clearance procedures occur, delays can be caused beyond our original delivery estimates.
For any other questions, please e-mail us at email@example.com or call us at 1 (480) 661-0708.